Information We Collect
When you engage with our test case development services, we collect information necessary to provide quality IT solutions and maintain effective business relationships.
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Contact Information: Your name, email address, phone number, and company details when you reach out for services
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Project Data: Technical specifications, system requirements, and project documentation you share with us
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Communication Records: Emails, meeting notes, and other correspondence related to your projects
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Website Usage: Basic analytics about how you navigate our website, including pages visited and time spent
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Technical Information: IP address, browser type, and device information for security and optimization purposes
Important Note: We only collect information that's directly relevant to providing our test case development and API testing services. We don't gather unnecessary personal details or track your activities beyond our professional relationship.
How We Use Your Information
Your information helps us deliver professional IT services and maintain effective business operations. Here's exactly how we use what you share with us:
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Service Delivery: Creating and executing test cases, developing API solutions, and managing your projects
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Communication: Sending project updates, technical discussions, and responding to your inquiries
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Quality Improvement: Analyzing project outcomes to enhance our testing methodologies and service quality
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Business Operations: Managing contracts, invoicing, and maintaining client relationships
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Security: Protecting our systems and your data from unauthorized access or misuse
We don't use your information for marketing to third parties, selling contact lists, or any purpose unrelated to our direct business relationship with you.
Data Protection and Security
Protecting your information is a core responsibility. We implement multiple layers of security to keep your data safe and secure.
Security Measures Include:
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure server infrastructure with regular security updates and monitoring
- Access controls that limit data access to authorized team members only
- Regular backups stored in secure, geographically distributed locations
- Incident response procedures for handling any potential security issues
Our team receives regular training on data protection practices, and we review our security measures quarterly to ensure they meet current best practices and regulatory requirements.
Information Sharing and Disclosure
We believe in transparency about when and why we might share your information. Generally, we keep your data private and only share it in specific, limited circumstances.
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Service Providers: Trusted third-party tools for project management, communication, or technical infrastructure (all bound by confidentiality agreements)
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Legal Requirements: When required by Taiwan law, court orders, or legal processes
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Business Protection: To protect our rights, investigate fraud, or address security issues
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With Your Consent: Any other sharing only occurs with your explicit permission
What We Don't Do: We never sell your personal information to marketers, data brokers, or unrelated third parties. Your contact details and project information stay confidential within our professional relationship.
Your Privacy Rights
You have significant control over your personal information. Here are your rights and how to exercise them:
Access Your Data
Request a copy of all personal information we have about you, including how we obtained it and how we use it.
Correct Information
Update or correct any inaccurate personal information in our records at any time.
Delete Your Data
Request deletion of your personal information, subject to any legal or contractual obligations we may have.
Limit Processing
Restrict how we use your information while maintaining necessary business records.
Data Portability
Receive your data in a common, machine-readable format for transfer to another service provider.
Withdraw Consent
Opt out of any data processing that requires your consent, though this may affect service delivery.
To exercise any of these rights, contact us using the information below. We typically respond to requests within 7-10 business days and will verify your identity before making any changes.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes and legal compliance.
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Active Projects: Your data remains accessible throughout our working relationship
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Completed Projects: We retain project records for 3 years for reference and potential future work
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Financial Records: Billing and payment information kept for 7 years as required by Taiwan tax law
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Marketing Communications: Contact information deleted within 30 days of unsubscribe requests
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Website Analytics: Aggregated usage data retained for 2 years for business analysis
Deletion Process: When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can also request early deletion of most data types, though some information may need to remain for legal compliance.
Cookies and Website Technology
Our website uses minimal tracking technology focused on improving your experience and understanding how our site is used.
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Essential Cookies: Required for basic website functionality, such as remembering your preferences
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Analytics Cookies: Help us understand which pages are most useful and identify potential improvements
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Contact Forms: Temporarily store information you submit through our contact forms
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but won't prevent you from contacting us or learning about our services.
International Data Transfers
FlowSpotApiWise operates primarily in Taiwan, but some of our technical infrastructure and service providers may be located internationally.
Protection Standards: When your data crosses borders, we ensure the same level of protection through contractual safeguards, adequacy decisions, or other approved transfer mechanisms. Your information receives consistent protection regardless of its physical location.
If you have concerns about international transfers affecting your data, please contact us to discuss specific arrangements or limitations.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.
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Notification Method: Significant changes will be announced via email and prominently displayed on our website
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Review Period: You'll have at least 30 days to review major changes before they take effect
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Continued Service: Using our services after changes take effect indicates acceptance of the updated policy
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Objection Rights: If you disagree with changes, you can request data deletion or discuss alternative arrangements
We recommend reviewing this policy periodically to stay informed about how we protect your information.
